If an item arrives damaged or does not work, we will replace it or refund you.
What we accept
- Items that arrive damaged, defective or not working.
Tell us within 7 days of delivery.
What we do not accept
- Change-of-mind returns: an item that works as described and arrived undamaged cannot be returned.
- Items damaged after delivery through misuse, accidents or normal wear.
- Issues reported more than 7 days after delivery.
How to report a problem
- Email us at contact@klen.in or call +91 80080 04493 within 7 days of delivery.
- Include your order number, a short description of the problem and clear photos (or a short video) of the item and its packaging.
- We review your claim and tell you the next step. If we need the item back, we tell you how to send it.
Replacement or refund
- Replacement: we ship a new item at no cost as soon as your claim is approved and the item is in stock.
- Refund: if a replacement is not available, or you prefer a refund, we refund the full price of the affected item within 7 business days of approval:
- Prepaid orders (card, UPI, net banking, wallet): refunded to the original payment method.
- Cash on delivery orders: refunded by bank transfer to the account you give us.
Your bank or payment provider may take a few extra days to show the refund.
Questions
Write to contact@klen.in or call +91 80080 04493. We are happy to help.